TERRY HENDRICK
8406 Columbia Drive
Rowlett, TX 75089
214-505-9213
www.linkedin.com/in/terryhendrick/

SUMMARY

Enthusiastic, personable and assertive telecom engineer experienced and highly skilled with Greenfield and Brownfield design, F1,F2,F3 OSP/ISP construction and circuit provisioning, upgrading/implementing/integrating copper/overlay to fiber networks and cell-to-cell backhaul solutions.
Current Google Fiber manager responsible for network operations/maintenance, optical backhaul, distribution and last mile end-to-end solutions.
Recently directing the engineering, design and OSP/ISP builds for FTTx networks on 42 countries in the Caribbean and Latin America for Cable & Wireless/LIME and now FLOW/Columbus Communications.
Experienced with backhaul and distribution deployments supporting: FTTx: FTTH, FTTC, FTTD, FTTC, FTTN, DAS, HetNet, GPON, EPON, PoE, DSLAM, MSAN and switching architectures.
10 years’ experience with AT&T-OSP/ISP GPON, FTTN, IPDSLAM doing work thru CFST teams.
12-years’ experience leading cross-functional teams building complex communication architectures; fixed and mobile broadband, fiber backbones, radio base station integrations and cell-site conversions.
2 years’ experience with VZW-OSP doing RAN upgrades to RBS, LTE G4 with MW mini link and FTT to 450 sites within Texas.
Responsible for testing and acceptance for Telco industry and Telcordia standards and compliance, AT&T Technical Practices, Verizon NEBS, UL, ETSI/ANSI and QoS for service performance auditing.
Developing, revising and implementing new OSP/ISP network engineering, vendor selection and management, product deployment strategies, customer migration processes and change concepts.
Approving project estimates, plans, schedules, forecasts and resources for internal and external cross-functional teams.
Creating and conducting user training and vendor competency programs and user certifications.
SCRUM leader for diverse technical groups and teams constantly delivering high-energy solutions with seamless and transparent resolution of situations, issues or differences.
Removing impediments and leading teams and organizations toward lean Agile framework transitions.
Recognized for delivering technical training for new innovations and presenting the best overall solutions that satisfy customers and stakeholders.
16 years CAD experience with configuration designs and field deployment for ISP and OSP-civil works.

EDUCATION / TRAINING

Collin County Community College-Computer Science/Mechanical Design-NEC/Lucent AC/DC Power Conversions
Marist College of New York – Data Center Facilities Design/Management
Tableau and Ericsson Fiber Network Engineering, Telcordia-GIS Network Engineer Programs
AutoCAD suite of tools R/10,11,13,14, 2000, 2004, 2006, 2010, MS Visio, MS Project, Pro-E, Windchill
Agile Framework
Kaizen Customer Interfacing and Interpersonal Skills Course
Project Risk Management – Cadence Management Course
American Subcontractor Association – Contract Negotiations Course
Data Center/Facilities Designer
Data Center Engineer
Energy/Power Quality Auditor

Thermal Management Engineer
 

CERTIFICATIONS
Certificate of Completion – IBC Building Officials & Inspectors Workshop
Certified Quality Management Systems, Bellabs/Telcordia, NEBS, NRO, QuEST-TL 9000, ISO Auditor
OSHA Certified Field Inspector – Subpart X-M-L
Certified SCRUM Master by SCRUM Alliance #000307259
American Society for Quality® – Certified Quality Auditor # 21250
Project Management Institute® – PMP Certification # 52475
Authorized Service Provider – Certified Mentor for underground and aerial Ribbonet/Micronet Air-Blown fiber optic cables

 

SKILLS

Fixed Wireline Telecommunications
Wireless
DSL
Broadband
Optical Fiber
Integration
WiFi
DAS
LTE
ATM networks
Certified Project Manager
System Deployment
Network Engineering
TCP/IP
GSM
Cellular Communications
Microwave
FTTx
IP
Fiber Optics
SDH
UMTS
Ethernet
Transmission
Data Center
CDMA
DWDM
RF
4G
VoIP
Cabling
Switches
FTTC, FTTH, FTTD, Backhaul, Backbone build-out
Quality Auditing
Quality Management
ISP/OSP Aerial,Underground fiber installation
Fiber Cable Blowing/Pushing
Multiple GIS Network Mapping Programs

Consistently communicating and interacting with clients, customers and vendors, corporate management, peers and staff in a cheerful and cooperative manner, effectively solving sensitive issues, negotiating resolutions and actively listening.
Producing swift effective and efficient problem-solving, collecting and reporting data, analyzing and appraising risks, establishing facts and relaying valid conclusions; able to interpret technical and financial information and domain knowledge in mathematical diagram form and deal with several abstract and concrete variables.
Writing reports, business correspondence, instruction, and procedure manuals in both business and technical styles and effectively presenting information and conducting training for diverse audiences including project stakeholders, team members, contractors, program managers, clients, customers and the public.

Senior wireline/wireless project manager and site engineer delivering technical engineering designs and product deployments while leading innovative developments and customized Networking solutions.
Creating and conducting expertise training programs, evaluating and introducing improved and advanced technology to customers and contractors.
Preparing estimates and forecasts, presenting deliverables, maintaining resources, budgets, project planning and multi-national engineers in challenging, diverse environments.

15 years’ experience at a senior level in an IP/Broadband Engineering capacity for a Network Operator/Equipment Vendor.
Certifications in Data Center Management, Project Management and Agile framework.

Deep knowledge of Broadband and IP technologies.
Understanding of performance network reporting and resolutions.
Expertise and Mentor certifications with Ericsson equipment.

Understanding of RF network reporting and parameters.

Expertise in Quality Management and Compliance.
Manager of remote teams and direct reports.
Experienced disaster recovery responder.

EXPERIENCE

OSP Field Manager-Artech Info Systems/Google Fiber-KC Market: 08/2015–Present
NTO Manager responsible for Optical backhaul, distribution and last mile end-to-end solutions.
FTTH/FTTx/GPON design, vendor selection, management, product procurement.
Responsible for operations and maintenance of KC market ISP/OSP Network to achieve 99.99%.
Perform proactive planned / preventive maintenance on an ongoing basis.
Respond to network outages quickly and safely.
Ensure network repairs are prioritized and done quickly.
Ensure all changes to the network are properly documented.
Perform routine quality checks on vendors and technicians.
Act as primary contact for network service issues.
Respond quickly to escalated customer complaints / issues.
Oversee daily Field Activities for Kansas City market.
Coordinate team activities and workload through milestone, and objective tracking along with metric reporting.
Coordinate inside CO/Hut equipment install and changes.
Implement MOPs and update network documentation based on changes in network topology.
Coordinate NJUNS (market specific) activity.
Conduct QA on work performed.
Keep apprised of all Civil Projects in your assigned market so close coordination without damage will occur
Work closely with the builders and municipalities to insure we are notified of construction projects so can insure the safety of our fiber plant as well as take advantage of open trenches.
Support New Builds by providing expertise, testing and acceptance.
Perform New Plant Testing and Acceptance to ensure exceptional quality of Google Fiber service.
Support new build installation efforts and maximize network up-time and promptly repair network failures due to outages and incidents.
Responsible for safety inspections, run safety meetings and safety trainings when necessary.


Senior OSP Field Engineer- Cable & Wireless Communications-FLOW/Columbus  07/2014 – 07/2015
Lead OSP/ISP engineer responsible for Optical Backhaul, distribution/last mile end-to-end solutions.
FTTH/FTTx/GPON design, vendor selection, management, product procurement, OSP deployments, civil planning, network implementation, customer migrations and QoS/OSS solutions.
Fiber backhaul projects to cell tower sites involving fiber optic construction, optical design with MW components and a 4,500 mile project to support 278 cell sites.
Leading all PMO activities and engineering, civils, ISP/OSP planning direction and field support for construction teams installing fiber cable in the Caribbean and Latin America covering 42 countries.
Define KPIs for Broadband, Fixed Line and TV networks and implement consistent and measurable reports and targets across the firm’s footprint.
Engage with vendors regarding new features for network performance improvement.
Support Business Units and individual Caribbean sector markets on all Broadband and IP issues.
Governance of Network Performance and Quality for multiple networks.
Identify key areas for improvement in network performance and make recommendations.

Key Working Relationships

Network planners, mappers, surveyors and designers
OSP vendors and contractor management
Electronic suppliers and product management
Procurement selections, contract services management
Project Management, Logistics
Business Units-HR, CTIO, GM’s, SLA-vendors

Electrical/Facilities/Data Center Engineering

Key Deliverables

Perform quality audit/reviews for new network build-out for Beachheads project.
Review and approve contract deliverables and report non-compliance issues.
Complete LLD’s and BoM for St Kitts/Nevis Broadband Beachheads project.
Obtain new quotes for OSP/ISP Network Construction to support new Broadband Beachheads Project.
Review services quotes and engage/manage OSP/ISP construction contractors.
Investigate and provide solutions for poor network quality issues.
Manage OSP/ISP construction on Nevis/St Kitts for new Broadband Network.
Establish OSP/ISP engineering processes and audit procedures that result in improved customer quality of service and efficient network productivity.

FTTx/FTTH Engineering Consultant, Fiber Link Communication, Sierra Leone, Africa 12/2013 – 06/2014
Project engineer responsible for OSP Optical Backhaul, distribution and last mile end-to-end solutions.
FTTH/FTTx design, procurement, deployment planning, implementation and QoS/OSS solutions.
Providing engineering direction and field support for construction installing fiber cable in Africa.


FTTC/FTTH  Flexsolv Engineering Project Manager supporting CenturyLink-Omaha    04/2013 – 11/2013
Project manager responsible for OSP Optical Backhaul, distribution and last mile end-to-end solutions.
Engineered and managed OSP Rural/Metro CenturyLink FTTH triple play network upgrade.
Developed new pre-polished, pre-connected ferrule end solution for Ribbonet fiber cable system.
Directed ABF training and deployment of FTTC/FTTH network upgrades and cutover integrations.
Providing Engineering design and field support while leading OSP teams installing Ericsson Air.
Managing buried duct-drop installation crews.
Providing Ericsson Certification Training for Micro-duct installations and repairs, F2 distribution and
Ribbonet fibre cable splicing, fiber cable routing and termination.
Ericsson Certified Air Blown Fibre Mentor/Instructor.


FTTH/FTTx Fiber Optic Deployment, Ericsson - Plano, TX 11/2009 – 04/2013
Broadband Project Engineer/Solution Architect
Engineer responsible for: OSP and ISP for Wireline/Wireless/Optical Backhaul Solutions
Engineered and deployed Ericsson first ever FTTN/IPDSLAM and GPON OSP solutions for AT&T.
Engineered 400 RBS cabinet deployments for Verizon Wireless LTE integration in central Florida.
Managed LTE rollout of 1400 RBS/OSP units for MetroPCS wireless with revenue of $144 million.
Engineered 400 Microwave upgrades for local wireless CDMA sites-projected revenue $44 million.
Lead retrofit solutions and FTTC mobile backhaul integrations for MetroPCS, Verizon Wireless.
Blown Fiber system for CenturyLink Fiber-to-the Home upgrade project in Omaha, NE.


Brenco Industrial Services - Dallas, TX                    02/2009 – 10/2009
Utilities Construction Project Manager
Research and development department for new Transportable Modular Data/Communication Centers.

Classic Construction - Richardson, TX            08/2008 – 02/2009
Renovation/Restoration Project Manager

Managed renovations of following hurricane damage along the Texas gulf coast.

DAVACO INC. - Dallas, TX                   01/2008 – 08/2008
External Customer Construction Project Manager

Managed renovations of McDonalds in Arkansas, Oklahoma and Texas.

 

Oldcastle - Terrell, TX                                  2006 – 2008
Installation Operations Manager-Project Manager

Managed Skylight, Curtainwall and Window fabrication and installation projects nationwide.
Reviewing engineering and construction packages from A&E contractor provided drawings for accuracy and quality requirements.

Ericsson - Plano, TX           2005 – 2006
EFI&T Telecom R&D Engineer-OSP Project Manager
Deliverables provided: Project Management for RT/CO Installations and ISP Operations
Coordinate proposals and project requirements, prepare RFP’s, RFQ’s and submittal deliverables.
Develop scope specifications, draft project plans, define MOP and schedules, organize and support teams, assign tasks, track milestones, report progress and perform safety and quality inspections.
Track internal/external deliverables to align with contract specifications and customer requirements.
Held quality testing responsibilities for AT&T/NRO Telco standards and vendor audit management.
Maintained GR’s/Telcordia standards, performed audits, tests, inspections and directed compliance.

ThyssenKrupp - Frisco, TX                              2004 – 2005
Electro-Mechanical/Switching Design Manager

Elevator designer for 400 projects nationwide constructing engineering packages and configurations from prime contractor per provided A&E drawings.

Generation Next Telecom - Plano, TX          2002 – 2003
FPL-Broadband Relocates/OSP Project Manager

Managed fiber network upgrade Florida Power & Light-Florida remotely using international teams.

Fujitsu Network Communications - Richardson, TX   1999 – 2001
OSP/ISP Project Manager-Field Operations
EFI&T Responsibilities included: Project Manager for FTTC/FTTH/FTTx OSP/ISP Projects
Built product customization center for rack-n-stack configuration builds serving major telcos.
Trainer installers, provided engineering designs, tested prototype/first article reviews and demos.
Completed Dynegy's/Fujitsu Fiber Optic/Level 3 OADM/OADX 16,000 mile nationwide backhaul.
Responsible for collocation installations inside 33 major US cities where PoP centers were located.
Negotiated and managed CO, RT and Hut access and maintenance schedules for installers and vendors.